W123 Privacy Policy — How We Protect Your Data
Updated: 2026. This document explains how w123 collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully to understand your privacy rights.
1. Information We Collect
When you register and use the w123 platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information collected are as follows:
Account Information
During registration, we collect your username, email address, phone number, date of birth, and identity information required for verification. This is used to confirm your identity and protect your account from unauthorised access.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and usage data including pages visited, session duration, and interaction patterns. This information helps us identify technical issues and improve platform performance.
Payment Information
Financial transactions on w123 are conducted in Malaysian Ringgit (RM / MYR). We retain transaction records including deposit amounts, withdrawals, and payment methods used. Full card numbers and banking passwords are never stored by the platform — sensitive information is processed directly through verified payment providers.
Platform Usage Data
We record your gaming activity, betting history, game preferences, and interactions with platform features. This data is used to personalise your experience and identify usage patterns that help us improve our services.
2. How Your Information Is Used
Verifying user identity during login and transactions, preventing fraud, detecting suspicious activity, and keeping your account secure at all times.
Analysing usage patterns to improve platform performance, introduce new features, and deliver a smoother experience for all Malaysian users.
Sends important account notifications, transaction updates, and responses to customer support enquiries you submit to the w123 team.
Meeting statutory reporting requirements, retaining financial transaction records for the prescribed period, and cooperating with authorities as required by law.
3. Cookies & Tracking Technologies
W123 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you access our website.
Types of Cookies Used
- Session Cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Stores your language settings, time zone, and display preferences to ensure a consistent experience every time you return to the platform.
- Analytical Cookies: Collects aggregated data on how users interact with the platform, helping us understand which areas are most frequently used and which need improvement.
You can manage your cookie preferences through your browser at any time. However, blocking certain cookies may affect platform functionality, including the ability to log in or complete transactions.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All personal data you provide to w123 is stored on servers protected to industry security standards. We apply encryption to safeguard data both in transit and at rest. Access to user personal data is restricted to staff who require it to perform their duties.
Your data is retained for as long as necessary for the purposes outlined in this policy, or as required by law. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
W123 does not sell, rent, or share your personal information with third parties for marketing purposes without your consent. Information may be shared only in the following limited circumstances:
- Payment service providers used to process your MYR transactions — they are bound by strict confidentiality agreements
- Regulatory authorities or law enforcement agencies where required by court order or applicable law
- Technical service providers who assist in operating the platform infrastructure, subject to binding data protection agreements
5. Your Rights as a User & How to Contact Us
You have the right to request a copy of the personal information we hold about you. Submit your request to the w123 customer support team via your registered email address.
If any of your personal information is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly in your account settings.
You may request deletion of your personal data, subject to our legal obligations. Account closure requests will be processed in accordance with w123's established procedures.
Policy Updates & Contact Us
W123 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via in-platform notifications or to the email address you registered with. The date of the latest update will always be displayed at the top of this document.
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to the w123 customer support team at: [email protected]. You may also visit our FAQ page for answers to common questions about privacy and account security.
Your Trust Is Our Priority
W123 is committed to protecting the privacy and data security of Malaysian users. If you have any questions or are ready to get started on our platform, our team is here to help.